FAQ

You can reach our customer support at the e-mail address support@nintenbrosmusic.com. Please understand that there may be a delay before we can process and respond to your email if there is a high volume of requests. To ensure that you receive our reply, please also check your spam folder.

After completing your order, we will send you an order confirmation by e-mail. If you have not received a confirmation, please contact us through our customer service at support@nintenbrosmusic.com. We will respond to your request as soon as possible and ensure that you receive your order.

To ensure the best durability for your prints, we recommend a tumble-dry on a low cycle before washing.

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Once your order has been processed, you will receive a shipping confirmation email with your tracking reference and a link to our shipping service provider's website where you can track your order.

We are sorry that you received a damaged/defected item.

We would like you to receive a flawless and high quality product. To do so, please send an email with photos and description of the damage and your order number to our customer support - support@nintenbrosmusic.com. We will take care of your request as soon as possible.

We are working with a print-on-demand partner. Every single piece is made especially for you, which can lead to longer waiting times than usual.

For more information please check Shipping.

Shipping costs are determined based on the size of your order and your location.

For more information please check Shipping.